retrieve your subscription password

Select the site you signed up with below to be taken to the password retrieval page. If the site you signed up with is not in this list click here.

what is this charge on my credit card?

If your credit card statement directed you to visit this web site, then your credit card was used to purchase a subscription to a membership based web site. The "descriptor" or "merchant name" on your credit card statement is not the same as the name of the web site that you joined. The best way to identify exactly what membership the charge on your statement was for is to use the automated "research a charge" tool below or to call us and speak with a representative.

So How do I Stop The Billing?

Fill out the Account Cancellation Form. Once you've cancelled, you will not be billed again after the date of your cancellation. To maximize the value of your membership, your access will remain active until the end of the current billing cycle.

Your credit card statment will contain one or more charges from userbill.net

Email Us

support@userbill.net

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Whether you simply have a question about a charge, wish to cancel a subscription, or need to look up your password, our online tools can help

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(866) 946-6360

Outside USA & Canada

+1 (513) 297-2362

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Helpful agents are standing by right now to help you with any concerns or questions you have about your membership.